Exchange & Damaged Items Policy

We want you to be happy with your purchase. Please read our policy below before placing your order.

Exchanges

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange:

• The exchange request must be made within 7 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• The original tags must still be attached.
• The item must be returned with its original packaging, where applicable.
• Items showing signs of wear, washing, damage, or alteration may not be eligible for exchange.

Size Exchanges

If you ordered the wrong size, you may request an exchange within the 7-day exchange period, provided the item meets the conditions above.

Customers are responsible for the applicable shipping costs associated with an exchange due to size or personal preference.

Exchanges are subject to product availability. If the requested size or product is unavailable, we will contact you to discuss the available options.

Damaged or Defective Items

We accept returns for items that arrive damaged or defective.

If you receive a damaged or defective item, please contact us within 7 days of receiving your order and provide:

• Your order number
• Clear photos of the damaged or defective item
• A brief description of the issue
• Photos of the packaging, if the package was damaged during delivery

Our team will review the issue and, if approved, provide instructions for returning the item.

If the item is confirmed to be damaged or defective, we will offer an appropriate resolution, such as a replacement or other solution depending on the circumstances.

No Returns for Change of Mind

We do not accept returns or refunds for change of mind, incorrect size selection, color preference, or other personal preferences.

If you have selected the wrong size, you may request an exchange within our 7-day exchange period, provided the item meets our exchange conditions.

How to Request an Exchange

To request an exchange or report a damaged item, please contact our customer support team within 7 days of receiving your order.

Please include your order number and the reason for your request. Our team will guide you through the next steps.

Important

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

We reserve the right to refuse an exchange if the item does not meet the conditions outlined in this policy.

This policy applies to purchases made directly through our online store.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by phone at +92 322 2154146, by email at abdullah3ha3@gmail.com, or by mail at Tipu Sultan Road, Peshawar 25000, Pakistan.