Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. How do I place an order online?

To purchase any product from the Rangoli Kurta online store, simply select the item you wish to buy, choose your preferred size and color (where applicable), and click “Add to Cart.” Once the item has been added to your cart, proceed to checkout and enter your delivery details. Please ensure that your mobile number, email address, and shipping address are correct.

Next, select your preferred payment method from the available options and click “Place Order” to complete your purchase.

2. How do I know if my order has been placed successfully?

Once your order has been placed successfully, you will receive an order confirmation email at your registered email address. The confirmation will include your order number, order summary, and invoice details. Please ensure that you provide a valid email address when placing your order.

3. Why is an item in my cart showing as unavailable?

Adding an item to your cart does not reserve it. Products remain available for other customers to purchase until checkout is completed successfully.

If an item becomes unavailable before you complete your purchase, you may need to remove it from your cart to proceed with checkout. For further assistance, please contact Rangoli Kurta's customer support team through the contact details provided on our website.

4. Can I cancel or change my order?

You can add, remove, or update items in your shopping cart while browsing the website, before placing your order.

Once your order has been confirmed, changes or cancellations may not be possible, particularly after dispatch. If you wish to return an item after receiving it, please refer to our Returns Policy for further information.

5. What payment methods are available?

Rangoli Kurta offers the following payment methods, subject to availability at checkout:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Online Payment via Credit or Debit Card (Visa and Mastercard)

Important payment safety guidelines:

  • For Cash on Delivery orders, do not transfer any amount before the courier arrives at your doorstep.
  • Rangoli Kurta is not responsible for financial losses resulting from payments made through unauthorized channels.
  • Do not pay cash to the courier for orders that have already been paid for online.
  • Please report any payment-related concerns to our customer support team immediately.

6. How secure are my credit card and personal details?

At Rangoli Kurta, protecting your personal and payment information is important to us. Please ensure that you complete your purchases through our official website and use only the payment methods provided during checkout.

Where SSL encryption is enabled, your information is encrypted during transmission. Always look for the secure connection indicator in your browser before entering sensitive information.

7. What currency are the prices displayed in?

All prices on the Rangoli Kurta website are displayed in Pakistani Rupees (PKR). Applicable taxes, if any, will be reflected according to the pricing information shown on the website.

8. How long does delivery take?

Orders delivered within Pakistan are expected to arrive within 7 working days, subject to product availability, courier operations, and your delivery location.

9. Which courier services do you use?

Orders within Pakistan may be dispatched through courier services such as Leopards, TCS, and PostEx, depending on availability and the delivery location.

10. What happens if I am unavailable when my order is delivered?

Our courier partner may attempt to deliver your parcel up to two times. Please ensure that your shipping address, postal code, and contact number are accurate when placing your order.

If delivery is unsuccessful after the second attempt, the parcel may be returned to the sender. You will be notified according to the available courier and order communication process.

11. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via SMS or email, where available.

You can use this tracking number on the relevant courier's official website to check your shipment status:

  • Leopards Courier
  • TCS
  • PostEx

Enter your tracking number on the courier's tracking page to view the latest delivery updates.