Return & Exchange Policy
Section 1: Return & Exchange Policy
At Rangoli Kurta, we strive to provide our valued customers with quality products and a smooth shopping experience. Our exchange policy is subject to the following terms and conditions.
1. Parcel Inspection
Customers are advised not to accept a parcel if the packaging is visibly damaged or the security seal has been opened or tampered with.
If you receive a damaged, incorrect, or incomplete order, please contact our customer support team as soon as possible.
2. Product Condition
Products submitted for exchange must be in their original, unused, and unwashed condition, with the original price tags attached and the purchase invoice included.
Products that have been used, washed, mishandled, or are not in their original condition may not qualify for an exchange.
Customers are also expected to follow the product care instructions provided with their purchases.
3. Size Exchange
Size exchanges are available within 3 days of order delivery, subject to product availability and the conditions outlined in this policy.
Exchanges are permitted for the same product, subject to the availability of the required size.
4. How to Request an Exchange
To request an exchange, contact Rangoli Kurta's customer support team through the contact details provided on our official website. Please include your order number and a brief explanation of your exchange request.
If your parcel contains a damaged, incorrect, or missing item, please notify our customer support team immediately after receiving it.
5. Exchange Eligibility and Inspection
Exchanges are subject to stock availability and are generally limited to the same product category.
All returned products will be inspected upon arrival. If the quality control team determines that an item has been used, washed, mishandled, or is not in its original condition, the exchange request may be declined.
Section 2: Refund Policy
Refunds are considered only in exceptional circumstances and are subject to approval by Rangoli Kurta.
At present, refunds are not supported for Cash on Delivery (COD) orders under the original policy. Customers should contact our support team to discuss any exceptional cases.
Refund Processing
Where a refund is approved, the processing time will depend on the payment method and the relevant bank or payment provider.
For eligible card payments, refunds may take up to 2 weeks to appear in the account after processing. If the amount has not been received within this period, customers are advised to contact their bank or payment provider.
Sale items are not eligible for refunds under this policy.
Section 3: Shipping and Exchange Delivery
Shipping Charges
The standard nationwide shipping charge is PKR 250, subject to the applicable shipping terms displayed at checkout.
Returning a Product
Customers must contact Rangoli Kurta before sending a product back for an exchange and follow the return instructions provided by our support team.
Please ensure that your order number is clearly mentioned on the parcel so the returned product can be identified and processed.
Shipping Costs for Exchanges
If Rangoli Kurta has supplied a damaged, incorrect, or incomplete order, the applicable return and replacement shipping costs will be covered by Rangoli Kurta.
For other exchange requests, including size exchanges, the customer will be responsible for the applicable shipping costs.
Delivery times for exchanged products may vary depending on the customer's location, courier availability, and stock availability.
Section 4: Lost or Delayed Shipments
Rangoli Kurta works with courier service providers to monitor shipments after dispatch and support timely delivery.
If your order has not arrived within 7 days of dispatch, please contact our customer support team using the contact details provided on our official website.
Please keep your order number and tracking information available so our team can assist you with the shipment status and next steps.