Refund policy

We want you to be happy with your purchase. Please read our policy below before placing your order.

Exchanges

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange:

  • The exchange request must be made within 7 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • The original tags must still be attached.
  • The item must be returned with its original packaging, where applicable.
  • Items showing signs of wear, washing, damage, or alteration may not be eligible for exchange.

Size Exchanges

If you ordered the wrong size, you may request an exchange within the 7-day exchange period, provided the item meets the conditions above.

Customers are responsible for the applicable shipping costs associated with an exchange due to size or personal preference.

Exchanges are subject to product availability. If the requested size or product is unavailable, we will contact you to discuss the available options.

Damaged or Defective Items

We accept returns for items that arrive damaged or defective.

If you receive a damaged or defective item, please contact us within 7 days of receiving your order and provide:

  • Your order number
  • Clear photos of the damaged or defective item
  • A brief description of the issue
  • Photos of the packaging, if the package was damaged during delivery

Our team will review the issue and, if approved, provide instructions for returning the item.

If the item is confirmed to be damaged or defective, we will offer an appropriate resolution, such as a replacement or other solution depending on the circumstances.

No Returns for Change of Mind

We do not accept returns or refunds for change of mind, incorrect size selection, color preference, or other personal preferences.

If you have selected the wrong size, you may request an exchange within our 7-day exchange period, provided the item meets our exchange conditions.

How to Request an Exchange

To request an exchange or report a damaged item, please contact our customer support team within 7 days of receiving your order.

Please include your order number and the reason for your request. Our team will guide you through the next steps.

Important

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

We reserve the right to refuse an exchange if the item does not meet the conditions outlined in this policy.

This policy applies to purchases made directly through our online store.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by phone at +92 322 2154146, by email at abdullah3ha3@gmail.com, or by mail at Tipu Sultan Road, Peshawar 25000, Pakistan.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abdullah3ha3@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abdullah3ha3@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abdullah3ha3@gmail.com.